Robots can take on various roles and provide a range of services in scenarios such as hotels, restaurants, shopping malls, office buildings, and airports, thereby improving efficiency and customer experience. Here are some scenarios and services where robots have been maturely applied in China:
Front Desk Reception: Service robots are used to greet guests, provide information inquiries, and registration services.
Luggage Handling: Autonomous guided vehicles or robots assist guests in transporting luggage to rooms or destinations.
Transportation Services: Robots can provide services such as delivering meals, delivering items, and recycling materials for guests.
Cleaning Work: Cleaning robots are used for tasks such as floor cleaning, stone maintenance, exterior wall cleaning, and window wiping.
Security Patrol: Surveillance robots patrol inside and outside hotels, restaurants, shopping malls, office buildings, and airports to ensure the safety of guests and the environment.
Information Provision: Interactive kiosks or mobile robots provide information on infrastructure, destination inquiries, guidance, events, and surrounding tourism.
Language Translation: Multilingual service robots assist guests of different languages in communication.
Entertainment Interaction: Robots can interact with guests to provide entertainment programs or games, and even convenient shopping services.
Logistics Support: In logistics areas such as linen collection and transportation, domestic waste transportation, kitchen meals, and laundry rooms, robots can assist in completing repetitive tasks.
Virtual Assistants: Voice-controlled services are provided through smart devices like smart speakers.
With technological advancements, the application of robots in business services will become more widespread, offering more personalized and intelligent services.